Make a great first impression
#104 · Homepage refresh
AK
3
YOUR WORK. YOUR CUSTOMERS. CONNECTED.
One workspace.
More possibilities.
Bring projects, customer support, shared knowledge and business conversations together. Organize your work and stay connected with the people who matter.
For teams, clients & customers
Your business, better connected
Everything in its place.A calmer way to work.
b.
Acme workspace
AK
Good things in motion ✦
AJ RK +2
To do 2
A better welcome guide
#105 · Customer experience
SJ
2
In progress 1
Bring the customer portal to life
#102 · Development
RK
5
Done 1
Get the team together
#101 · Workspace setup
SJ
A conversation. A clear next step.Keep your team in the loop.
Connected tools.
One shared workspace.
Project Management
Ticket Support
Knowledge Base
WhatsApp Integration
Social Content Planning
Live Chat
BUILT AROUND THE WAY YOU DELIVER
Your workflow.
Your team. Your next milestone.
Plan in sprints, keep work flowing on a Kanban board, or track the bigger picture with project timelines. Bring the details together without losing focus.
Scrum, with a clear direction.
Plan the next sprint around the work that matters. Keep your backlog organized and track progress as your team delivers.
- Backlog and sprint planning
- Story points and sprint goals
- Velocity and burndown reporting
Keep the work flowing.
Make your workflow visible with customizable boards. Move work forward while keeping priorities and work in progress in view.
- Customizable, reorderable columns
- Drag-and-drop task cards
- WIP limits, labels and priorities
See the bigger picture.
Connect task dates with project plans and make the next deadline easier to see.
- Project and workspace Gantt views
- Task start dates and due dates
- Completion and deadline progress
Keep the team in the loop.
Put the people, conversations and files beside the work they belong to.
- User and team task assignments
- Task discussions and documents
- Permission-based team access
Make the workflow yours.
Capture the information your projects need and give each board a useful structure.
- Custom task forms and templates
- Project and board labels and tags
- Nested boards and multiple projects
FROM THE FIRST TASK TO THE FINISH LINE
Move the work forward.
Keep the context close.
Plan your delivery, connect customer requests to tasks and put helpful knowledge within reach.
PROJECT MANAGEMENT
Less “where are we?”
Less “where are we?”
More moving forward.
Start with a task. Add the people, dates, files and discussion it needs. See the whole story on your board or timeline.
Make room for better work
Discovery
Design
Development
Launch
Plan & explore
Discovery
Design together
Design review
Build & refine
Development
Ready to launch
Delivery
Illustrative timeline. Your real dates stay with your project.
TICKET SUPPORT
A customer question.
A customer question.
A team ready to help.
Email requests become tickets in the right department. Keep replies, internal notes and attachments together, while customers follow along in their portal.
See a better support flow
MC
Maya · Customer
Where can I find the setup guide for my team?
AJ
Arjun · Support
Happy to help! I’ve shared the getting started guide. You can reply here if you have any questions.
Illustrative conversation · sample names and ticket
KNOWLEDGE BASE
Your know-how.
Your know-how.
Easy to find. Easy to share.
Turn repeat questions into helpful guides. Publish FAQs, write detailed manuals in Markdown and make the right information accessible to the right audience.
Give your knowledge a homeA good place to begin.
Everything your team needs to get up and running, one clear step at a time.
1 Set up your workspace
2 Bring your people together
3 Make it your own
Illustrative guide preview
DESIGNED AROUND YOUR PEOPLE
Keep your projects clear.
Keep your people connected.
Give each organization its own workspace, each initiative its own project and each workflow a board that fits. Collaborate with colleagues and clients using scoped team access.
01
Give access with intention.
Team permissions help you control who can see and work on each project, board or ticket.
02
Keep the details close.
Task discussions, file attachments and custom fields put context where work happens.
03
Make your brand feel at home.
Your customer portal has its own subdomain, logo, colors and choice of themes.
One shared space. A clearer picture.
BEYOND THE BOARD
Turn customer context
into project progress.
Keep project delivery at the center, with support and knowledge connected when you need them.
Customer ticket → linked project task → agent review
Link existing tasks or create work from a ticket. Completing a task alerts support agents, while the ticket stays open for review. Access remains permission-based.
THE DETAILS THAT MATTER
Fits the way
your team works.
Email that connects
IMAP, POP3, Google & Microsoft mailbox connections
Files where you need them
Local storage, configured CDN or Google Drive
Workflows with flexibility
Custom task forms, labels, priorities & team access
CONNECTED BY DESIGN
More connected.
Less effort.
Bring delivery, customer conversations and workspace management together in Buddhadesk Suite.
Connected delivery
Link support tickets to project tasks and move work forward from repository commits.
Customer conversations
Bring department inboxes, live chat and WhatsApp conversations into your workspace.
Workspace packages
Compare module access and resource limits, choose monthly or yearly billing and request package changes.
Find the right setup for your team. Tell us what your team needs
ONE SUITE. YOUR CHOICE OF TOOLS.
The right package.
For your whole team.
Compare packages across projects, customer support, knowledge, conversations and social content. Choose monthly or yearly billing in INR or USD, with module access and capacity matched to your workspace.
Scrum. Kanban. A clearer path to delivery.
Plan Scrum sprints, organize Kanban boards and manage project delivery with connected tasks, timelines and team collaboration.
- Kanban boards & Scrum sprints
- Backlogs, points, velocity & burndown
- Task discussions & attachments
- Project and workspace Gantt views
- Custom task forms & templates
- Team permissions & task assignments
- Git commit hooks & task status updates
Every conversation, accounted for.
Turn support requests into organized conversations. Help customers stay informed while your agents stay focused.
- Email-to-ticket with IMAP & POP3
- Department inboxes & support teams
- Customer replies by email or portal
- Internal notes & file attachments
- Status updates & email notifications
- Permission-based ticket-to-task links
Good answers deserve a home.
Publish guides, FAQs and product manuals in a beautifully organized space that customers can explore at their own pace.
- Guides, articles, FAQs & manuals
- Rich text and Markdown authoring
- Nested, sortable navigation
- Public or authenticated access
- Selectable guide layouts & themes
- Friendly URLs & default guide pages
Every visitor. A more personal conversation.
Welcome website visitors with live chat, understand your traffic and connect each conversation with the right people.
- Embeddable widgets with selectable themes
- Live traffic, page views and visitor analytics
- Returning visitor recognition and custom profiles
- General chat, department routing and agent transfers
- Searchable canned replies and conversation pop-outs
- Configurable auto invitations and bot flows
Customer conversations, connected.
Connect a workspace to WhatsApp Business Cloud API. Receive customer messages and send text replies after configuring Meta credentials and a public webhook.
- Workspace-specific Meta connection settings
- Verified and signed incoming webhooks
- Incoming message conversations
- Text replies within the customer service window
- Provider delivery and read status updates
- Configurable bot flows and third-party API actions
Your content. One organized workspace.
Organize your social content in a central workspace, from editable drafts to a clear monthly content calendar.
- Editable social content drafts
- Monthly content planning calendar
- Channel destination catalog
- Workspace-based content organization
- Content preparation across multiple channels
- Package-based access and post limits
WORKSPACE & PACKAGE FEATURES
Built around the way your organization works.
- Multiple workspaces with independent packages and team access
- Project, board, task, member and team capacity limits
- Knowledge book, article, social post and bot integration limits
- Monthly and yearly billing options in INR and USD
- Demo trials where offered by the selected package
- Package comparison and upgrade requests from your workspace
- Branded customer portals with logos, colors and selectable themes
- Local document storage, configurable CDN and Google Drive connections
The features above describe Buddhadesk Suite modules. Each package includes its own selection of modules and resource limits. Current prices, billing cycles and trial availability are shown in the application; package changes are subject to approval.
A FEW HELPFUL ANSWERS
Wondering
about something?
We’re here to help you find your way.
Ask us a question
Configure your Meta WhatsApp Business account and credentials in the application. Copy the workspace callback URL to Meta and subscribe to messages. A publicly reachable HTTPS endpoint is required. Configure bot flows and third-party API actions to support your customer conversations.
Create editable drafts, choose intended channels and organize your content in a monthly workspace calendar. Package settings control access and post capacity.
Yes, when both modules are enabled in the workspace. Authorized agents can link existing tasks or create tasks from a ticket. Completion alerts agents without closing the ticket. Links never grant access to private work.
Yes. You can create workspaces and join other organizations’ workspaces. Each workspace keeps its own members, projects, package and customer portal.
Yes. Project workflows include Kanban boards alongside Scrum tools such as backlogs, sprints, story points and sprint reporting.
Yes. Department mailbox connections support IMAP and POP3, with password or supported Google and Microsoft OAuth connections. New emails become tickets and customer replies can continue the same conversation.
Yes. Each workspace can configure a customer portal subdomain, company name, logo, favicon, colors and theme. Published knowledge guides can use the same portal.
Local storage is the default. Projects can use a configured CDN or a workspace Google Drive connection. Each document records its storage location.
Buddhadesk Suite brings together project management, tickets, knowledge base, live chat, WhatsApp and social content planning. Your selected workspace package defines module access and resource limits.
LET’S TALK ABOUT YOUR TEAM
Good things start
Good things start
with a conversation.
Have a question, want a demo or need help choosing the right tools? Tell us what you have in mind.
Your message goes directly to the Buddhadesk Suite team.